Conditions of Use

Making A Purchase Making a purchase could not be easier. Just browse our website or use the search function until you find what you are looking for. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details. Payment & Currencies We accept payment by most major credit or debit cards. These are processed online using the Paypal secure payment service. Prices are shown in Great British Pounds Sterling. We accept most major credit cards. Credit cards are preauthorized immediately using the Paypal secure system, after which point various additional security checks are made. As part of our commitment to the security of our customers we may contact you to request further validation of your details. Shipping And Handling Orders can be shipped via Initial City Link courier service or Royal Mail Recorded Delivery depending on your needs.  Packages sent using Recorded Delivery require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this. Click here for a separate page on shipping & shipping rates that contains full details. > Remittance Terms Please note that all goods must be paid for in full before shipping. Goods remain the property of TK Loh Trading until payment is received in full Tax Charges Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. VAT exempt buyers can have their VAT refunded by contacting us. Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the Paypal secure transaction system, and undergo further in house scrutiny. Details are not stored on the Internet or on any of our own computers. This web site is fully integrated with Paypal, one of the leading secure payment systems - as approved by many of the well known high street banks. Sensitive information is only requested on pages that are located on the Paypal secure servers and this information cannot be accessed or viewed by anyone else (Not even our own staff!). Using the Paypal system, your credit card information remains safely in the hands of you and Paypal. No-one else has access to this. Returns & Cancellation Return of Unwanted Goods :: Our satisfaction guarantee We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 10 days of receiving your goods to arrange a full refund. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days, unwashed, and free of any marks of use. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. Returns are the responsibility of the customer, and, for this reason, we recommend you use a registered form of post to ensure receipt by tta-taekwondo.com. We reserve the right to refuse returns if the goods are not is a saleable condition. Any refund will be for the cost of the equipment ordered, and no refund of any postage or shipping costs will be given. This guarantee does not affect your statutory rights as a consumer. Return of Damaged or Faulty Goods Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact by e-mailing us at returns@tta-taekwondo.com prior to sending them back. This guarantee does not affect your statutory rights as a consumer. Order Completion Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following: a.. The product you ordered being unavailable from stock b.. Our inability to obtain authorisation for your payment c.. The identification of a pricing or product description error d.. Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions Your Privacy Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do), and will never give your contact information to other organisations unless legally required to do so. Further information on this topic can be found on our privacy policy page. Customer Services If you have any comments or questions about an order, or our martial arts equipment in general please contact one of our customer services teo.loh@ntlworld.com. We will endeavor to respond to all customer services enquiries within 2 working days.